Cancellation Policy 


You will be asked to provide VERBAL INFORMED CONSENT for any information provided by you to be collected for the purposes of assessment and counselling by Lisa Menzel of Well Within Counselling.

Your information and details will be kept confidential unless you disclose harm to yourself or others. This includes physical or sexual abuse, violence and/or neglect.

Lisa Menzel of Well Within Counselling has a duty of care to protect you and will use mandated & professional discretion in relation to breaking confidentiality.

If confidentiality is appropriately interrupted, the services that might be informed are: Department of Human Services Child Protection Unit, the appropriate mental health and/or emergency services and parents.

You do not have to provide information that is not relevant to this assessment or support (although this may have implications for the level of service that can be provided).


ALL TYPES of counselling sessions including ONLINE, TELEPHONE & IN-PERSON counselling are required to be pre-purchased 24-hours PRIOR to the allocated BOOKING TIME, via PayPal ( This payment will secure the booking.

Appointments may be scheduled in advance via the website booking form (using the BOOK AN APPOINTMENT WITH ME tab), email, text, Messenger, WhatsApp or phone call to discuss informed consent & any other relevant information.

If the scheduled session is CANCELLED BY YOU (the client), after payment is made & with LESS THAN 24 hours’ notice provided, then 50% of the full session fee will apply. YOU will be REFUNDED 50% of the full session fee via PayPal, or the remaining balance can be used toward scheduling any future sessions.

If the session is CANCELLED BY WELL WITHIN COUNSELLING (Lisa Menzel), after payment is made & with LESS THAN 24 hours’ notice provided, then the FULL FEE will be refunded, via PayPal.

If the session is POSTPONED BY YOU (the client), the FULL SESSION FEE will be carried forward to the new session appointment time & the cancellation policy will apply to the new scheduled date.

For online counselling sessions, once full payment is made at the time of booking, a Zoom link will emailed prior to the session commencement, which can be opened at the scheduled session time.